Terms and Conditions

Below is a UK-specific Terms & Conditions document tailored for www.cat-sitters.com, based in the United Kingdom and listing only UK companies.
Important: This is a general legal template, not a substitute for a solicitor’s review. UK regulations (Consumer Rights Act 2015, E-commerce Regulations 2002, Data Protection Act 2018/UK GDPR, Companies Act 2006, and ASA guidelines) may require additional clauses depending on your business model.

Terms & Conditions for Kitty Sitters (www.cat-sitters.com)

Last Updated: 28/11/2025

Welcome to www.cat-sitters.com (“we”, “our”, “us”). These Terms & Conditions (“Terms”) apply to your use of our website and services (“Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the website.

www.cat-sitters.com is operated in the United Kingdom and serves UK-based users and companies only.

1. About Us

Website: www.cat-sitters.com
Registered in: United Kingdom
Company Name: Kitty Sitters
Contact Email: info@cat-sitters.com 

2. Description of Service

www.cat-sitters.com is an online directory and/or marketplace connecting cat owners with UK companies and professional cat-sitting providers (“Service Providers”).
We do not:

  • employ cat sitters,

  • vet, endorse, or guarantee any Service Provider,

  • participate in or supervise services carried out offline.

Contracts for cat-sitting services are strictly between cat owners and Service Providers.

3. Eligibility

To use the Service, you confirm that you:

  • are at least 18 years old,

  • reside in the United Kingdom,

  • will use the Service in accordance with UK law.

Service Providers must be UK-registered businesses.

4. User Accounts

You may need to create an account to access certain features. You agree to:

  • provide accurate and up-to-date information,

  • keep your login details secure,

  • be responsible for all activity under your account.

We may suspend or delete accounts at our discretion.

5. Service Provider Requirements

Service Providers listed on www.cat-sitters.com must:

  • be legally registered and authorised to operate in the UK,

  • comply with relevant UK legislation such as the Animal Welfare Act 2006, consumer law, tax requirements, and insurance obligations,

  • provide truthful and accurate listings.

We may request evidence of compliance and remove providers who fail to meet requirements.

6. Listings and Content

Users and Service Providers may post business information, images, and descriptions (“Content”).
By posting Content, you:

  • grant us a royalty-free, worldwide licence to display and use the Content for the operation of the Service,

  • confirm you have the rights to post the Content.

We may remove or edit Content that violates these Terms or UK advertising standards (ASA/CAP Code).

7. Payments

If the website includes paid advertising, listing fees, or subscription services:

  • Prices will be stated clearly and in GBP (£),

  • Payments may be processed by third-party payment providers,

  • Refund policies will comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (if applicable).

We are not responsible for payment disputes between cat owners and Service Providers.

8. No Professional Vetting or Guarantees

We do not guarantee:

  • the quality, safety, or suitability of any Service Provider,

  • that Service Providers are insured, licensed, or DBS-checked,

  • any outcomes of services arranged through the website.

Users must perform their own checks and due diligence.

9. Reviews and Ratings

Users may leave reviews. When posting a review, you agree that:

  • it must be based on genuine experience,

  • it must not be defamatory, misleading, or abusive,

  • we may moderate or remove reviews that violate UK law or our policies.

10. Acceptable Use

You agree not to:

  • use the website for illegal or harmful activities,

  • copy or scrape content for commercial use,

  • upload viruses, spam, or harmful code,

  • impersonate others or provide false business information.

Breach of this clause may result in account termination and potential legal action.

11. Limitation of Liability

To the fullest extent permitted under UK law:

  • We exclude all liability for loss, damage, injury, or harm arising from interactions between users and Service Providers.

  • We are not responsible for loss of data, revenue, business opportunities, or indirect/consequential damages.

  • Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the previous 12 months.

Nothing in these Terms limits liability for:

  • death or personal injury caused by negligence,

  • fraud or fraudulent misrepresentation,

  • any other liability that cannot be legally excluded under UK law.

12. Indemnity

You agree to indemnify and hold www.cat-sitters.com harmless from any claims, damages, or expenses resulting from:

  • your use of the Service,

  • your content or actions,

  • any breach of these Terms,

  • disputes between cat owners and Service Providers.

13. Privacy & Data Protection

Your use of the Service is governed by our Privacy Policy, written in accordance with:

  • the Data Protection Act 2018,

  • the UK General Data Protection Regulation (UK GDPR).

We process personal data lawfully, securely, and transparently. Service Providers must also adhere to UK data protection laws when handling customer information.

14. Intellectual Property

All website content (design, branding, text, software) is owned by us or licensed to us.
You may not reproduce, distribute, or commercially exploit any part of the site without written permission.

15. Third-Party Links

The website may contain links to third-party websites. We are not responsible for:

  • their content,

  • their services,

  • or any losses incurred through their use.

16. Termination

We may suspend or terminate your account or access to the Service:

  • if you breach these Terms,

  • if required by law,

  • or for operational or security reasons.

You may stop using the Service at any time.

17. Changes to These Terms

We may update these Terms occasionally. Updated Terms will be posted on this page with a revised “Last Updated” date.
Continued use of the Service indicates acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

For legal or general enquiries, please contact:

Email: info@cat-sitters.com
Address: www.cat-sitters.com

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