Privacy Policy

UK GDPR-Compliant Privacy Policy for Kitty Sitters (www.cat-sitters.com)

Last Updated: 28/11/2025

www.cat-sitters.com (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Kitty Sitters
Registered in England & Walas
Email: info@cat-sitters.com

We determine how and why your personal data is processed.

2. What Personal Data We Collect

When you create an account

  • Name

  • Email address

  • Password (encrypted)

  • Business details (if a Service Provider)

When users browse the site

  • IP address

  • Device and browser information

  • Cookies (see Cookie Policy below)

When users send enquiries

  • Name

  • Email address

  • Message content

Optional data

  • Reviews and ratings

  • Profile photos

  • Social media links

3. How We Use Your Personal Data

We process data for the following purposes:

  • To provide and manage your account

  • To display listings and profiles

  • To enable communication between users and Service Providers

  • To send service-related notifications

  • To improve website performance and security

  • To comply with UK legal obligations

  • For fraud detection and prevention

We do not sell, rent, or trade personal data.

4. Legal Bases for Processing

Under UK GDPR, we rely on:

  • Contract – to provide the services you sign up for

  • Legitimate interests – improving website security and user experience

  • Consent – for optional marketing emails and non-essential cookies

  • Legal obligation – maintaining business records, tax obligations

5. Sharing Your Data

We may share data with:

  • UK-based service providers (hosting, email, analytics)

  • Payment processors (if applicable)

  • Regulators or authorities where legally required

  • Service Providers (when you choose to contact them)

We do not transfer data outside the UK unless adequate safeguards exist.

6. Data Retention

We retain personal data only for as long as necessary:

  • Account data: until account deletion + 6 years

  • Enquiries: 12–24 months

  • Reviews: until removed by user or request

  • Technical logs: 12 months

7. Your Rights

You have the right to:

  • Access your data

  • Rectify inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Port your data

  • Withdraw consent

  • Lodge a complaint with the ICO (www.ico.org.uk)

Requests can be made via email at: info@cat-sitters.com

8. Security

We implement measures including:

  • Encrypted passwords

  • Secure server environments

  • Access controls

  • Regular vulnerability monitoring

No system is 100% secure, but we take data protection seriously.

9. Contact

Questions about this policy?
Email: info@cat-sitters.com

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